eraplay88Privacy Policy

This page describes what we collect when you use eraplay88 and how we keep that data protected. We operate as an online entertainment platform across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your privacy matters to us, and we take care to explain exactly what information passes through our systems, who has access to it, and what rights you hold over your own data.

We collect personal data at key moments in your eraplay88 journey — when you open an account, verify your identity, make a deposit, place a bet, or request a withdrawal. We also collect technical information about how you access our platform on Android, iOS, or desktop. This policy sets out our full practice and your choices about that data.

What we collect and why

We collect your email address, phone number, and full name when you create an account on eraplay88. We ask for your date of birth and national ID number as part of our Know Your Customer (KYC) verification process — this is a legal requirement in the jurisdictions we serve. We store your home address and any additional documents you upload to verify your identity, such as a government-issued ID or utility bill.

When you fund your account, we record your payment method and transaction details. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet to top up your balance, we log the amount, timestamp, and confirmation code. For bank transfers through mobile banking, local payment, online payment, or e-wallet virtual accounts, we store the bank name, account details, and reference number. We do not store your full payment card or bank account credentials — our payment processors handle sensitive card data on your behalf.

We collect and retain logs of your gameplay activity, including the games you play, your stakes, and your results. We track your login history, IP address, and device information such as your browser, operating system, and mobile device model. We use this data to detect unusual account activity, prevent fraud, and comply with anti-money-laundering rules.

How we protect your data

Our servers encrypt all data in transit using TLS (Transport Layer Security). We store your account information in secure, access-controlled databases. We require two-factor authentication on your eraplay88 account — in addition to your password, you must verify login attempts using a one-time code sent to your phone or email. This protects you if someone learns your password.

We limit employee access to your personal information to those staff who need it for account support, fraud prevention, and legal compliance. Our customer support team can see your email and registered name, but not your password or full KYC documents. We undertake background checks on all team members with data access and train them on privacy rules annually.

Who we share your data with

We share KYC documents and identity verification results with our compliance partner to confirm your eligibility and check sanctions lists. This is a legal requirement we cannot waive. We share transaction records with our payment processors and the banking partners who manage mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and virtual-account transfers. We share aggregate (non-personal) gameplay data with our game providers to help them improve their software.

We may disclose your data if we are ordered to do so by a court, law-enforcement agency, or financial regulator. We will notify you of such a request unless the law forbids us to do so.

Your rights and choices

You have the right to access your personal data and obtain a copy of it. You can request a correction if any information we hold is inaccurate. You may ask us to erase data that is no longer necessary for our relationship with you. You can also request that we limit how we use your data, or port your data to another service if technically feasible. To exercise any of these rights, contact our support team at [email protected]

You can reset your eraplay88 password at any time from the login page. You can update your email, phone number, and home address from your account settings. You can disable two-factor authentication if you wish, though we encourage you to keep it enabled for security.

Cookies and tracking

We use cookies to remember your login session and your language preference. We also use cookies to measure how many visitors come to eraplay88 each day and which pages they visit. This helps us improve the platform. We do not sell this data to advertisers.

Changes to this policy

We may update this policy from time to time to reflect changes in our practice or the law. We will post the new version on this page and update the date at the top. If we make a material change that affects your rights — such as a new category of data we collect or a new way we share it — we will notify you by email to your registered address on eraplay88 at least 30 days before the change takes effect.

If you have questions about how we handle your data, or if you would like to exercise your privacy rights, please reach out to our privacy team: [email protected]We will respond to all requests within 14 days. Your privacy is at the heart of how we operate eraplay88, and we welcome your questions.